Shipping policy

Thank you for shopping with Ensleek. We are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

During peak periods, promotions, or new launches, processing times may be slightly extended.

Domestic Shipping (Sri Lanka)

We offer island-wide delivery across Sri Lanka.

Estimated delivery time: 2–5 business days after dispatch.

Shipping fees will be calculated and displayed at checkout. In some cases, we may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if applicable).

Delays

Please note that delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or public holidays.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Ensleek is not responsible for delays or losses due to incorrect or incomplete address details provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or if you have not received your package within the expected delivery window, please contact us at ensleekco@gmail.com within 48 hours of delivery or expected delivery date so we can assist you.